Department:       Sales

Reports to:          Store Manager

Who We Are:      B-Sew Inn is a family-owned sales organization that has been serving sewing and creative enthusiasts for over 25 years. Together with our team, we operate a successful sewing machine and service business by delivering excellence and inspiration to our guests (customers). With six retail locations in Oklahoma, Arkansas, Missouri, and Texas a Nationwide Education Sales Division, an Events Sales Division, and our E-Commerce Divisions, we continue to experience healthy growth and financial stability. Our Distribution Center and Administration Offices, based in Oklahoma, provides sales support and infrastructure to enable our company to be prepared for future growth and expansion.  

Benefits Include:

• Competitive Wages
• Group Health Insurance
• Life Insurance
• AD&D Insurance
• Optional Vision & Dental Insurance
• Paid Time Off (PTO)
• Holiday Pay
• Pre-Tax Retirement Program
• Team Member Discounts

Summary:

The Retail Sales Consultant position is responsible for selling a variety of sewing machines, and related products, and driving sales through excellent customer service while upholding B-Sew Inn's core values. This is a full-time position, 40 hours a week including Saturdays.

Essential Duties and Responsibilities:

• Demonstrates a positive attitude and a willingness to adhere to the BSI culture, including finding a way to say yes.
• Greets guest on sales floor and determines make, type, and quality of merchandise desired.
• Displays merchandise, suggests selections that meet guests needs, and emphasizes selling points of article such as quality and utility.
• Demonstrates use and explains features of sewing machines and related products; answers guests questions concerning price and use of merchandise.
• Processes sales invoices using Point of Sales System.
• Exhibits sales skills required to achieve personal and store goals; demonstrate persistence, overcome obstacle; recognize and act on opportunities to create sales.
• Maintains knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Follows up with guests to assure satisfaction, respond to inquiries, solicit further sales & solve or refer problems.
• Maintain records related to sales and quotes.
• Examines defective item returned by guest to determine if refund or replacement should be made.
• Uses computer database to research availability of merchandise.
• Participates in Physical Inventory.
• Sells service contracts for machines sold.
• Wraps merchandise for guest or arranges for delivery. Cleans shelves, counters, tables, and other general retail cleaning duties.
• Removes and records amount of cash in register at end of shift.
• Helps maintain the demo-ready environment of store and sales floor.
• Update job knowledge by participating in educational opportunities.
• Other duties as assigned.

Qualifications:

• High School Diploma or GED required.
• 1-2 years relevant sales experience required.

Skills and Requirements:

•  Commitment to continually increasing knowledge of the BSI products to stay current on product offerings.
• Excellent customer service skills.
• Excellent time management skills and ability to multi-task and prioritize work.
• Attention to detail and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong organizational and planning skills.
• Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
• Proficiency in MS Office, including email; familiarity with Google Documents and Google Drive preferred.
• Ability to work in a team-oriented environment.
• Ability to work a flexible schedule.

Physical Demands and Work Environment:

This position is in a standard retail environment with desktop business equipment and telephone calls. Noise level is moderate. While performing the duties of this job, the team member is regularly required to stand and walk for long periods of time and must constantly reach with hands and fingers; climb or balance and stoop, kneel, crouch, or crawl. Frequent hearing and talking is required. This role routinely uses standard office equipment such as computers, and phones; keyboard typing is required. This position requires the ability to occasionally lift and carry supplies and shipments up to 50lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Department:       Service

Reports to:          Store Manager

Full Time Schedule: Monday – Saturday 9:30 am – 05:30 pm

(Scheduled 5 out of 6 days with extended workdays in busy season)

Benefits Include:

·       Competitive Wages

·       Group Health Insurance

·       Life Insurance

·       AD&D Insurance

·       Optional Vision & Dental Insurance

·       Vacation Days

·       Personal Time Off

·       Holiday Pay

·       Pre-Tax Retirement Program with Employer Match

·       Team Member Discounts

Who We Are:

B-Sew Inn is a family-owned sales organization that has been serving sewing and creative enthusiasts for over 25 years. Together with our team, we operate a successful sewing machine and service business by delivering excellence and inspiration to our guests (customers). With five retail locations in Oklahoma, Arkansas, Missouri and Texas, a Nationwide Education Sales Division, an Events Sales Division, and our E-Commerce Divisions, we continue to experience healthy growth and financial stability. Our Distribution Center and Administration Offices, based in Oklahoma, provide sales support and infrastructure to enable our company to be prepared for future growth and expansion. 

Summary:

The Service Technician position is responsible for the troubleshooting, repair, adjustment, and maintenance of all types of sewing machines, embroidery machines, long arms, sergers and related accessory equipment through excellent customer service while upholding B-Sew Inn’s core values. This is a full-time position, 40 hours a week including Saturdays.

Essential Duties and Responsibilities:

·       Demonstrates a positive attitude and a willingness to adhere to BSI’s culture.

·       Lift machines to workbench and dismantles machines and replaces or repairs broken or worn parts.

·       Clean parts and machine.

·       Start and observe machine in operation to test performance.

·       Troubleshoot and analyze machine malfunctions and problems to determine causes of substandard operation. Perform necessary repairs and make improvements to prevent future problems.

·       Initiates orders and maintains inventory of critical parts; Submit parts requests to Service Manager.

·       Reassemble machines when complete.

·       Maintaining current technical knowledge and continuously working to expand knowledge of recent technology and equipment through manufacturer training.

·       Maintain record of work performed using Point of Sale system.

·       Notify guest of repair status, explaining work performed.

·       Ensure an elevated level of customer satisfaction by meeting customer needs in a courteous manner.

·       Work directly with guests over the phone or in person to overcome technique-based issues versus technical issues.

·       Manage difficult or emotional customer situations, solicit customer feedback to improve service, respond to requests for service and assistance in a prompt manner.

·       Cleans work area, shelves, counters, tables, machines, tools, and equipment.

·       Other duties as assigned.

Qualifications:

·       High school diploma or GED required.

·       2 years' relevant experience and/or previous training required.

·       2-year technical degree or similar field preferred.

Skills and Requirements:

·       Experience using precision measuring instruments, hand tools and power equipment.

·       Ability to learn and apply new skills, requiring minimal supervision.

·       Ability to speak clearly and persuasively in positive or negative situations. Listens, gets clarification, and responds well to questions.

·       Strong ability to read and interpret documents such as service manuals, parts catalogs, circuit diagrams, and operating & maintenance instructions.

·       Ability to analyze and interpret data.

·       Excellent time management skills and ability to multi-task and prioritize work.

·       Strong mechanical aptitude, attention to detail and problem-solving skills.

·       Excellent written and verbal communication skills.

·       Ability to follow instructions, respond to management directly and takes responsibility for own actions.

·       Strong organizational and planning skills.

·       Familiarity with computer skills; willingness to learn Point of Sale Inventory Functions.

·       Ability to lift 100lbs.

·       Ability to work in a team-oriented environment.

Physical Demands and Work Environment:

This position is in a standard retail environment with desktop business equipment and telephone calls. The noise level is moderate. While performing the duties of this job, the team member is regularly required to stand and sit for extended periods of time and must constantly reach and feel with hands, arms, and fingers; climb or balance and stoop, kneel, crouch, or crawl. Frequent hearing and talking is required. This role routinely uses standard office equipment such as computers, and phones; keyboard typing is required. This position requires the ability to occasionally lift and carry supplies and shipments up to 100lbs. Near vision must be used regularly when completing repairs. Hearing must be used regularly in the diagnosing of machine issues and adjustments. This role is regularly exposed to moving mechanical parts and occasionally exposed to vibration. 

Department:       Sales

Reports to:          Store Manager

Who We Are:      B-Sew Inn is a family-owned sales organization that has been serving sewing and creative enthusiasts for over 25 years. Together with our team, we operate a successful sewing machine and service business by delivering excellence and inspiration to our guests (customers). With six retail locations in Oklahoma, Arkansas, Missouri, and Texas a Nationwide Education Sales Division, an Events Sales Division, and our E-Commerce Divisions, we continue to experience healthy growth and financial stability. Our Distribution Center and Administration Offices, based in Oklahoma, provides sales support and infrastructure to enable our company to be prepared for future growth and expansion.  

Benefits Include:

• Competitive Wages
• Group Health Insurance
• Life Insurance
• AD&D Insurance
• Optional Vision & Dental Insurance
• Paid Time Off (PTO)
• Holiday Pay
• Pre-Tax Retirement Program
• Team Member Discounts

Summary:

The Retail Sales Consultant position is responsible for selling a variety of sewing machines, and related products, and driving sales through excellent customer service while upholding B-Sew Inn's core values. This is a full-time position, 40 hours a week including Saturdays.

Essential Duties and Responsibilities:

• Demonstrates a positive attitude and a willingness to adhere to the BSI culture, including finding a way to say yes.
• Greets guest on sales floor and determines make, type, and quality of merchandise desired.
• Displays merchandise, suggests selections that meet guests needs, and emphasizes selling points of article such as quality and utility.
• Demonstrates use and explains features of sewing machines and related products; answers guests questions concerning price and use of merchandise.
• Processes sales invoices using Point of Sales System.
• Exhibits sales skills required to achieve personal and store goals; demonstrate persistence, overcome obstacle; recognize and act on opportunities to create sales.
• Maintains knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Follows up with guests to assure satisfaction, respond to inquiries, solicit further sales & solve or refer problems.
• Maintain records related to sales and quotes.
• Examines defective item returned by guest to determine if refund or replacement should be made.
• Uses computer database to research availability of merchandise.
• Participates in Physical Inventory.
• Sells service contracts for machines sold.
• Wraps merchandise for guest or arranges for delivery. Cleans shelves, counters, tables, and other general retail cleaning duties.
• Removes and records amount of cash in register at end of shift.
• Helps maintain the demo-ready environment of store and sales floor.
• Update job knowledge by participating in educational opportunities.
• Other duties as assigned.

Qualifications:

• High School Diploma or GED required.
• 1-2 years relevant sales experience required.

Skills and Requirements:

•  Commitment to continually increasing knowledge of the BSI products to stay current on product offerings.
• Excellent customer service skills.
• Excellent time management skills and ability to multi-task and prioritize work.
• Attention to detail and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong organizational and planning skills.
• Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
• Proficiency in MS Office, including email; familiarity with Google Documents and Google Drive preferred.
• Ability to work in a team-oriented environment.
• Ability to work a flexible schedule.

Physical Demands and Work Environment:

This position is in a standard retail environment with desktop business equipment and telephone calls. Noise level is moderate. While performing the duties of this job, the team member is regularly required to stand and walk for long periods of time and must constantly reach with hands and fingers; climb or balance and stoop, kneel, crouch, or crawl. Frequent hearing and talking is required. This role routinely uses standard office equipment such as computers, and phones; keyboard typing is required. This position requires the ability to occasionally lift and carry supplies and shipments up to 50lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Department:       Service

Reports to:          Store Manager

Full Time Schedule: Monday – Saturday 9:00 am – 05:00 pm

(Scheduled 5 out of 6 days with extended workdays in busy season)

Benefits Include:

·       Competitive Wages

·       Group Health Insurance

·       Life Insurance

·       AD&D Insurance

·       Optional Vision & Dental Insurance

·       Vacation Days

·       Personal Time Off

·       Holiday Pay

·       Pre-Tax Retirement Program with Employer Match

·       Team Member Discounts

Who We Are:

B-Sew Inn is a family-owned sales organization that has been serving sewing and creative enthusiasts for over 25 years. Together with our team, we operate a successful sewing machine and service business by delivering excellence and inspiration to our guests (customers). With five retail locations in Oklahoma, Arkansas, Missouri and Texas, a Nationwide Education Sales Division, an Events Sales Division, and our E-Commerce Divisions, we continue to experience healthy growth and financial stability. Our Distribution Center and Administration Offices, based in Oklahoma, provide sales support and infrastructure to enable our company to be prepared for future growth and expansion. 

Summary:

The Service Technician position is responsible for the troubleshooting, repair, adjustment, and maintenance of all types of sewing machines, embroidery machines, long arms, sergers and related accessory equipment through excellent customer service while upholding B-Sew Inn’s core values. This is a full-time position, 40 hours a week including Saturdays.

Essential Duties and Responsibilities:

·       Demonstrates a positive attitude and a willingness to adhere to BSI’s culture.

·       Lift machines to workbench and dismantles machines and replaces or repairs broken or worn parts.

·       Clean parts and machine.

·       Start and observe machine in operation to test performance.

·       Troubleshoot and analyze machine malfunctions and problems to determine causes of substandard operation. Perform necessary repairs and make improvements to prevent future problems.

·       Initiates orders and maintains inventory of critical parts; Submit parts requests to Service Manager.

·       Reassemble machines when complete.

·       Maintaining current technical knowledge and continuously working to expand knowledge of recent technology and equipment through manufacturer training.

·       Maintain record of work performed using Point of Sale system.

·       Notify guest of repair status, explaining work performed.

·       Ensure an elevated level of customer satisfaction by meeting customer needs in a courteous manner.

·       Work directly with guests over the phone or in person to overcome technique-based issues versus technical issues.

·       Manage difficult or emotional customer situations, solicit customer feedback to improve service, respond to requests for service and assistance in a prompt manner.

·       Cleans work area, shelves, counters, tables, machines, tools, and equipment.

·       Other duties as assigned.

Qualifications:

·       High school diploma or GED required.

·       2 years' relevant experience and/or previous training required.

·       2-year technical degree or similar field preferred.

Skills and Requirements:

·       Experience using precision measuring instruments, hand tools and power equipment.

·       Ability to learn and apply new skills, requiring minimal supervision.

·       Ability to speak clearly and persuasively in positive or negative situations. Listens, gets clarification, and responds well to questions.

·       Strong ability to read and interpret documents such as service manuals, parts catalogs, circuit diagrams, and operating & maintenance instructions.

·       Ability to analyze and interpret data.

·       Excellent time management skills and ability to multi-task and prioritize work.

·       Strong mechanical aptitude, attention to detail and problem-solving skills.

·       Excellent written and verbal communication skills.

·       Ability to follow instructions, respond to management directly and takes responsibility for own actions.

·       Strong organizational and planning skills.

·       Familiarity with computer skills; willingness to learn Point of Sale Inventory Functions.

·       Ability to lift 100lbs.

·       Ability to work in a team-oriented environment.

Physical Demands and Work Environment:

This position is in a standard retail environment with desktop business equipment and telephone calls. The noise level is moderate. While performing the duties of this job, the team member is regularly required to stand and sit for extended periods of time and must constantly reach and feel with hands, arms, and fingers; climb or balance and stoop, kneel, crouch, or crawl. Frequent hearing and talking is required. This role routinely uses standard office equipment such as computers, and phones; keyboard typing is required. This position requires the ability to occasionally lift and carry supplies and shipments up to 100lbs. Near vision must be used regularly when completing repairs. Hearing must be used regularly in the diagnosing of machine issues and adjustments. This role is regularly exposed to moving mechanical parts and occasionally exposed to vibration. 

Department:       Sales

Reports to:          Store Manager

Who We Are:      B-Sew Inn is a family-owned sales organization that has been serving sewing and creative enthusiasts for over 25 years. Together with our team, we operate a successful sewing machine and service business by delivering excellence and inspiration to our guests (customers). With six retail locations in Oklahoma, Arkansas, Missouri, and Texas a Nationwide Education Sales Division, an Events Sales Division, and our E-Commerce Divisions, we continue to experience healthy growth and financial stability. Our Distribution Center and Administration Offices, based in Oklahoma, provides sales support and infrastructure to enable our company to be prepared for future growth and expansion.  

Benefits Include:

• Competitive Wages
• Group Health Insurance
• Life Insurance
• AD&D Insurance
• Optional Vision & Dental Insurance
• Paid Time Off (PTO)
• Holiday Pay
• Pre-Tax Retirement Program
• Team Member Discounts

Summary:

The Retail Sales Consultant position is responsible for selling a variety of sewing machines, and related products, and driving sales through excellent customer service while upholding B-Sew Inn's core values. This is a full-time position, 40 hours a week including Saturdays.

Essential Duties and Responsibilities:

• Demonstrates a positive attitude and a willingness to adhere to the BSI culture, including finding a way to say yes.
• Greets guest on sales floor and determines make, type, and quality of merchandise desired.
• Displays merchandise, suggests selections that meet guests needs, and emphasizes selling points of article such as quality and utility.
• Demonstrates use and explains features of sewing machines and related products; answers guests questions concerning price and use of merchandise.
• Processes sales invoices using Point of Sales System.
• Exhibits sales skills required to achieve personal and store goals; demonstrate persistence, overcome obstacle; recognize and act on opportunities to create sales.
• Maintains knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Follows up with guests to assure satisfaction, respond to inquiries, solicit further sales & solve or refer problems.
• Maintain records related to sales and quotes.
• Examines defective item returned by guest to determine if refund or replacement should be made.
• Uses computer database to research availability of merchandise.
• Participates in Physical Inventory.
• Sells service contracts for machines sold.
• Wraps merchandise for guest or arranges for delivery. Cleans shelves, counters, tables, and other general retail cleaning duties.
• Removes and records amount of cash in register at end of shift.
• Helps maintain the demo-ready environment of store and sales floor.
• Update job knowledge by participating in educational opportunities.
• Other duties as assigned.

Qualifications:

• High School Diploma or GED required.
• 1-2 years relevant sales experience required.

Skills and Requirements:

•  Commitment to continually increasing knowledge of the BSI products to stay current on product offerings.
• Excellent customer service skills.
• Excellent time management skills and ability to multi-task and prioritize work.
• Attention to detail and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong organizational and planning skills.
• Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
• Proficiency in MS Office, including email; familiarity with Google Documents and Google Drive preferred.
• Ability to work in a team-oriented environment.
• Ability to work a flexible schedule.

Physical Demands and Work Environment:

This position is in a standard retail environment with desktop business equipment and telephone calls. Noise level is moderate. While performing the duties of this job, the team member is regularly required to stand and walk for long periods of time and must constantly reach with hands and fingers; climb or balance and stoop, kneel, crouch, or crawl. Frequent hearing and talking is required. This role routinely uses standard office equipment such as computers, and phones; keyboard typing is required. This position requires the ability to occasionally lift and carry supplies and shipments up to 50lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Department:       Service

Reports to:          Store Manager

Full Time Schedule: Monday – Saturday 9:00 am – 05:00 pm

(Scheduled 5 out of 6 days with extended workdays in busy season)

Benefits Include:

·       Competitive Wages

·       Group Health Insurance

·       Life Insurance

·       AD&D Insurance

·       Optional Vision & Dental Insurance

·       Vacation Days

·       Personal Time Off

·       Holiday Pay

·       Pre-Tax Retirement Program with Employer Match

·       Team Member Discounts

Who We Are:

B-Sew Inn is a family-owned sales organization that has been serving sewing and creative enthusiasts for over 25 years. Together with our team, we operate a successful sewing machine and service business by delivering excellence and inspiration to our guests (customers). With five retail locations in Oklahoma, Arkansas, Missouri and Texas, a Nationwide Education Sales Division, an Events Sales Division, and our E-Commerce Divisions, we continue to experience healthy growth and financial stability. Our Distribution Center and Administration Offices, based in Oklahoma, provide sales support and infrastructure to enable our company to be prepared for future growth and expansion. 

Summary:

The Service Technician position is responsible for the troubleshooting, repair, adjustment, and maintenance of all types of sewing machines, embroidery machines, long arms, sergers and related accessory equipment through excellent customer service while upholding B-Sew Inn’s core values. This is a full-time position, 40 hours a week including Saturdays.

Essential Duties and Responsibilities:

·       Demonstrates a positive attitude and a willingness to adhere to BSI’s culture.

·       Lift machines to workbench and dismantles machines and replaces or repairs broken or worn parts.

·       Clean parts and machine.

·       Start and observe machine in operation to test performance.

·       Troubleshoot and analyze machine malfunctions and problems to determine causes of substandard operation. Perform necessary repairs and make improvements to prevent future problems.

·       Initiates orders and maintains inventory of critical parts; Submit parts requests to Service Manager.

·       Reassemble machines when complete.

·       Maintaining current technical knowledge and continuously working to expand knowledge of recent technology and equipment through manufacturer training.

·       Maintain record of work performed using Point of Sale system.

·       Notify guest of repair status, explaining work performed.

·       Ensure an elevated level of customer satisfaction by meeting customer needs in a courteous manner.

·       Work directly with guests over the phone or in person to overcome technique-based issues versus technical issues.

·       Manage difficult or emotional customer situations, solicit customer feedback to improve service, respond to requests for service and assistance in a prompt manner.

·       Cleans work area, shelves, counters, tables, machines, tools, and equipment.

·       Other duties as assigned.

Qualifications:

·       High school diploma or GED required.

·       2 years' relevant experience and/or previous training required.

·       2-year technical degree or similar field preferred.

Skills and Requirements:

·       Experience using precision measuring instruments, hand tools and power equipment.

·       Ability to learn and apply new skills, requiring minimal supervision.

·       Ability to speak clearly and persuasively in positive or negative situations. Listens, gets clarification, and responds well to questions.

·       Strong ability to read and interpret documents such as service manuals, parts catalogs, circuit diagrams, and operating & maintenance instructions.

·       Ability to analyze and interpret data.

·       Excellent time management skills and ability to multi-task and prioritize work.

·       Strong mechanical aptitude, attention to detail and problem-solving skills.

·       Excellent written and verbal communication skills.

·       Ability to follow instructions, respond to management directly and takes responsibility for own actions.

·       Strong organizational and planning skills.

·       Familiarity with computer skills; willingness to learn Point of Sale Inventory Functions.

·       Ability to lift 100lbs.

·       Ability to work in a team-oriented environment.

Physical Demands and Work Environment:

This position is in a standard retail environment with desktop business equipment and telephone calls. The noise level is moderate. While performing the duties of this job, the team member is regularly required to stand and sit for extended periods of time and must constantly reach and feel with hands, arms, and fingers; climb or balance and stoop, kneel, crouch, or crawl. Frequent hearing and talking is required. This role routinely uses standard office equipment such as computers, and phones; keyboard typing is required. This position requires the ability to occasionally lift and carry supplies and shipments up to 100lbs. Near vision must be used regularly when completing repairs. Hearing must be used regularly in the diagnosing of machine issues and adjustments. This role is regularly exposed to moving mechanical parts and occasionally exposed to vibration. 

Reports to:          Store Manager

Benefits Include:

• Competitive Wages
• Group Health Insurance
• Life Insurance
• AD&D Insurance
• Optional Vision & Dental Insurance
• Paid Time Off (PTO)
• Holiday Pay
• Pre-Tax Retirement Program
• Team Member Discounts

Who We Are:

B-Sew Inn is a family-owned sales organization that has been serving sewing and creative enthusiasts for over 25 years. Together with our team, we operate a successful sewing machine and service business by delivering excellence and inspiration to our guests (customers). With five retail locations in Oklahoma, Arkansas, Missouri, and Texas a Nationwide Education Sales Division, an Events Sales Division, and our E-Commerce Divisions, we continue to experience healthy growth and financial stability. Our Distribution Center and Administration Offices, based in Oklahoma, provides sales support and infrastructure to enable our company to be prepared for future growth and expansion. 

Summary:

The Retail Service Advisor position is responsible to coordinate communication between customers, service technicians and store team member involving sewing machine repair. This position will initiate machine services and repairs by ascertaining performance problems and services requested through excellent customer service while upholding B-Sew Inn’s core values. This is a full-time position, 40 hours a week including Saturdays.

Essential Duties and Responsibilities:

• Demonstrates a positive attitude and a willingness to adhere to the BSI culture, including finding a way to say yes.
• Greet guest at service check in and determine service needs by listening to the guests concerns.
• Troubleshoot, diagnose, and resolve maintenance/repair issues on a variety of home sewing/embroidery machines.
• Verify warranty and service contract coverage using records in Point of Sales system.
• Provide service estimates, explaining provisions and exclusions. If machine requires additional work beyond original estimate, contact the customer to advise the extra cost and obtain approval to proceed.
• Provide indication of when service will be completed.
• Write repair orders by describing symptoms, problems, and causes, as well as repairs and services required using check in sheet and entering order into Point-of-Sale system.
• Exhibits sales skills required to achieve personal and store goals; demonstrate persistence, overcome obstacles; recognize and act on opportunities to create sales off service.
• Displays merchandise at service check in, suggests selections that meet guests needs, and emphasizes selling points of article such as quality and utility.
• Process basic sales invoices using Point of Sales system.
• Uses computer database to research availability of merchandise.
• Complete necessary product orders and inventory reports applicable in certain locations.
• Participates in Physical Inventory.
• Sells service contracts for machines sold.
• Maintain customer records including current contact information such as phone and email.
• Update job knowledge by participating in educational opportunities, reading manufacturers publications, etc.
• Maintain good relationships with guests.
• Ensure a high level of customer satisfaction by meeting customer needs in a courteous manner.
• Manage difficult or emotional customer situations, solicit customer feedback to improve service, respond to requests for service and assistance in a prompt manner.
• Cleans shelves, counters, tables, and other general retail cleaning duties.
• Other duties as assigned.

Qualifications:

• High school diploma or GED required.
• 2-year technical degree or similar related field preferred

 Skills and Requirements:

• Ability to learn and apply new skills, requiring minimal supervision.
• Ability to speak clearly and persuasively in positive or negative situations. Listens, gets clarification, and responds well to questions.
• Great attention to detail.
• Diligent and punctual.
• Ability to follow instructions, respond to management direct and takes responsibility for own actions.
• Ability to add, subtract, multiply and divide in all units of measure.
• Familiarity with computer skills; willingness to learn Point of Sale Inventory Functions.
• Ability to lift up to100lbs.
• Ability to work in a team-oriented environment.

Physical Demands and Work Environment:

This position is in a standard retail environment with desktop business equipment and telephone calls. Noise level is moderate. While performing the duties of this job, the team member is regularly required to stand and walk for long periods of time and must constantly reach with hands and fingers; climb or balance and stoop, kneel, crouch, or crawl. Frequent hearing and talking is required. This role routinely uses standard office equipment such as computers, and phones; keyboard typing is required. This position requires the ability to occasionally lift and carry supplies and shipments up to 100lbs. Near vision must be used regularly when completing repairs. Hearing must be used regularly in the diagnosing of machine issues and adjustments. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. 

Department:       Service

Reports to:          Store Manager

Full Time Schedule: Monday – Saturday 9:00 am – 05:00 pm

(Scheduled 5 out of 6 days with extended workdays in busy season)

Benefits Include:

·       Competitive Wages

·       Group Health Insurance

·       Life Insurance

·       AD&D Insurance

·       Optional Vision & Dental Insurance

·       Vacation Days

·       Personal Time Off

·       Holiday Pay

·       Pre-Tax Retirement Program with Employer Match

·       Team Member Discounts

Who We Are:

B-Sew Inn is a family-owned sales organization that has been serving sewing and creative enthusiasts for over 25 years. Together with our team, we operate a successful sewing machine and service business by delivering excellence and inspiration to our guests (customers). With five retail locations in Oklahoma, Arkansas, Missouri and Texas, a Nationwide Education Sales Division, an Events Sales Division, and our E-Commerce Divisions, we continue to experience healthy growth and financial stability. Our Distribution Center and Administration Offices, based in Oklahoma, provide sales support and infrastructure to enable our company to be prepared for future growth and expansion. 

Summary:

The Service Technician position is responsible for the troubleshooting, repair, adjustment, and maintenance of all types of sewing machines, embroidery machines, long arms, sergers and related accessory equipment through excellent customer service while upholding B-Sew Inn’s core values. This is a full-time position, 40 hours a week including Saturdays.

Essential Duties and Responsibilities:

·       Demonstrates a positive attitude and a willingness to adhere to BSI’s culture.

·       Lift machines to workbench and dismantles machines and replaces or repairs broken or worn parts.

·       Clean parts and machine.

·       Start and observe machine in operation to test performance.

·       Troubleshoot and analyze machine malfunctions and problems to determine causes of substandard operation. Perform necessary repairs and make improvements to prevent future problems.

·       Initiates orders and maintains inventory of critical parts; Submit parts requests to Service Manager.

·       Reassemble machines when complete.

·       Maintaining current technical knowledge and continuously working to expand knowledge of recent technology and equipment through manufacturer training.

·       Maintain record of work performed using Point of Sale system.

·       Notify guest of repair status, explaining work performed.

·       Ensure an elevated level of customer satisfaction by meeting customer needs in a courteous manner.

·       Work directly with guests over the phone or in person to overcome technique-based issues versus technical issues.

·       Manage difficult or emotional customer situations, solicit customer feedback to improve service, respond to requests for service and assistance in a prompt manner.

·       Cleans work area, shelves, counters, tables, machines, tools, and equipment.

·       Other duties as assigned.

Qualifications:

·       High school diploma or GED required.

·       2 years' relevant experience and/or previous training required.

·       2-year technical degree or similar field preferred.

Skills and Requirements:

·       Experience using precision measuring instruments, hand tools and power equipment.

·       Ability to learn and apply new skills, requiring minimal supervision.

·       Ability to speak clearly and persuasively in positive or negative situations. Listens, gets clarification, and responds well to questions.

·       Strong ability to read and interpret documents such as service manuals, parts catalogs, circuit diagrams, and operating & maintenance instructions.

·       Ability to analyze and interpret data.

·       Excellent time management skills and ability to multi-task and prioritize work.

·       Strong mechanical aptitude, attention to detail and problem-solving skills.

·       Excellent written and verbal communication skills.

·       Ability to follow instructions, respond to management directly and takes responsibility for own actions.

·       Strong organizational and planning skills.

·       Familiarity with computer skills; willingness to learn Point of Sale Inventory Functions.

·       Ability to lift 100lbs.

·       Ability to work in a team-oriented environment.

Physical Demands and Work Environment:

This position is in a standard retail environment with desktop business equipment and telephone calls. The noise level is moderate. While performing the duties of this job, the team member is regularly required to stand and sit for extended periods of time and must constantly reach and feel with hands, arms, and fingers; climb or balance and stoop, kneel, crouch, or crawl. Frequent hearing and talking is required. This role routinely uses standard office equipment such as computers, and phones; keyboard typing is required. This position requires the ability to occasionally lift and carry supplies and shipments up to 100lbs. Near vision must be used regularly when completing repairs. Hearing must be used regularly in the diagnosing of machine issues and adjustments. This role is regularly exposed to moving mechanical parts and occasionally exposed to vibration.